Privacy Policy

1. Introduction

Welcome to nzrefillservice.com ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to newsletters or updates
• Submit service requests
• Communicate with us via email or phone

The personal information we collect may include:

• Name and contact information (email address, phone number)
• Organization name and details
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visits

3. How We Use Your Information

We use the information we collect or receive to:

• Respond to your inquiries and provide customer support
• Process and fulfill your requests for information or services
• Send you updates and communications you have requested
• Improve and optimize our website functionality and user experience
• Analyze website usage and trends
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small data files stored on your device that help us improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights

Under New Zealand privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for processing where consent was provided

To exercise these rights, please contact us using the information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us:

13. Compliance with New Zealand Privacy Act

This privacy policy is designed to comply with the New Zealand Privacy Act 2020 and the information privacy principles contained therein. We are committed to protecting your privacy rights and handling your personal information responsibly.